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Frequently Asked Questions
Getting started
https://wpml.org/faq/#collapseExample1525844
Where can I find the email with my WPML account information?	Information for WooCommerce Theme Developers Setting Up the Store Pages Translating WooCommerce Emails
Your email with account information is titled “Your WPML login and invoice information”. If you don’t see this email in inbox, check your Spam folder. Where can I find the email if it’s missing? To find the missing email with your account information: Check the All Mail folder Check the Promotions folder Check the Spam…Read more



https://wpml.org/faq/how-to-find-the-email-with-your-account-information/
https://wpml.org/faq/#collapseExample14403779
Do you have a trial or demo version of the WPML plugin?	View demo Required Plugins Setting Up the Store Pages
No, we don’t offer a trial or demo version of WPML. However, we do offer a 30-day money back guarantee. We’re confident you’ll love our plugin, which is why we’re giving you 30 days to try it. If you’re still unsatisfied with WPML, you can request a refund within 30 days of your purchase –…Read more



https://wpml.org/faq/do-you-have-a-trial-or-demo-version-of-the-wpml-plugin/
How to Install WPMLAfter you buy WPML, log into your account and go to the Downloads section. You will see OTGS Installer. Download, install, and activate it on your WordPress site and follow the setup instructions.Read more
https://wpml.org/faq/#collapseExample72674


https://wpml.org/faq/install-wpml/
https://wpml.org/faq/#collapseExample14822125
Why don’t WPML updates show up right away in my WordPress admin?
WPML updates don’t show up right away because we release them in batches. Once we release it to all sites, they become available on the Plugins page. Why do you use this gradual rollout process for WPML plugins? We use a gradual rollout process for all WPML plugins, including our add-ons, to protect your site….



https://wpml.org/faq/why-dont-wpml-updates-show-up-right-away-in-my-wordpress-admin/
Read more	View demo Required Plugins Setting Up the Store Pages
https://wpml.org/faq/#collapseExample12487349
How can I add String Translation to my site?	Translating URLs Translating Product Variations Translating Image Texts
You can install String Translation from the Commercial tab in your WordPress admin, or from WPML’s Downloads page. String Translation is only available for Multilingual CMS and Multilingual Agency plans. If you own a Multilingual Blog plan, you’ll need to upgrade your account. How can I install String Translation from the Commercial tab? To install…Read more




https://wpml.org/faq/how-to-add-string-translation-to-your-site/
How can I manually update WPML?You can manually update WPML by deactivating the old version and reinstalling it via the OTGS Installer plugin, keeping your translations intact.Read more
https://wpml.org/faq/#collapseExample7999099
https://wpml.org/faq/updating-wpml-manually/
https://wpml.org/faq/#collapseExample1304580
How can I install beta versions of WPML?	Translating URLs View demo Popular WooCommerce Extensions
You can install beta versions of WPML from the backend of your website. To do this, go to the Plugins page and click on the Commercial tab. From there, you can switch between Production and Beta channels. What do I need to consider before installing beta versions of WPML? Beta versions of WPML let you…Read more




https://wpml.org/faq/how-to-install-beta-and-development-versions-of-wpml/
https://wpml.org/faq/#collapseExample7998999
How can I automate WPML registration using PHP for easy moves between production, development, and staging?
If you are frequently moving the database between production, development, and staging, you can set the site key in the wp-config.php file. This method allows you to avoid re-entering the site key when moving the database between different environments. By generating a unique site key for each domain and adding them to their respective wp-config.php…Read more


https://wpml.org/faq/automatic-wpml-registration-using-php-for-easy-moves-between-production-development-and-staging/
What are credits in WPML?In WPML, credits are currency you use to pay for automatic translations.Read more
https://wpml.org/faq/#collapseExample15502378
https://wpml.org/faq/what-are-credits/
Account management
How can I switch WPML renewals from USD to Euro?You can switch your renewals from USD to Euro directly in your WPML account.Read more
https://wpml.org/faq/#collapseExample14235421
https://wpml.org/faq/how-to-switch-wpml-renewals-from-usd-to-euro/
Error messages
https://wpml.org/faq/#collapseExample12194859
Why am I getting an ‘Uploaded XLIFF File Doesn’t Belong to this System’ error?	Setting Up the Store Pages
This error happens when WPML can’t match a translated XLIFF file with the original one. There are two ways to fix this. “The uploaded XLIFF file doesn’t belong to this system” error message What causes this error? The mismatch happens when you change your site’s content before uploading the file. This causes the original content…Read more




https://wpml.org/faq/the-uploaded-xliff-file-doesnt-belong-to-this-system/
How can I adjust server settings for my NGINX website?You can adjust your server settings by adding rewrite rules in your NGINX settings.Read more
https://wpml.org/faq/#collapseExample16187699
https://wpml.org/faq/nginx-server-settings/
https://wpml.org/faq/#collapseExample10218313
Why am I seeing “The link you followed has expired” message when uploading WPML?
You may see this message after trying to upload WPML 4.5 or later via the Plugins page in WordPress. Learn how to solve this issue.Read more

https://wpml.org/faq/uploading-wpml-error-message/
https://wpml.org/faq/#collapseExample773285
Why am I seeing a 500 error?	View demo Translating URLs WooCommerce Bookings
There’s usually four problems that cause a 500 error. Follow our available solutions to resolve it. What is a 500 error? A 500 error means there’s an issue in the PHP code of your site. To identify the issue, start by enabling debug. Then, follow our four available solutions. Is the 500 error happening because…Read more






https://wpml.org/faq/500-error/
https://wpml.org/faq/#collapseExample12277963
How to fix error message saying WPML is unable to connect to WPML.org?
If WPML can’t connect to WPML.org, you can force another check, inspect the Installer Support Log, or get help from our support team. How can I force another check when WPML can’t connect? You can force another check to clear the notice by going to Dashboard → Updates and clicking the Check again button.Read more


https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/
How can I solve error messages about a broken table that needs fixing?You can solve broken table error messages by bringing the issue to our support team.Read more
https://wpml.org/faq/#collapseExample7405999
https://wpml.org/faq/how-to-deal-with-error-messages-about-a-broken-table-that-needs-fixing/
Compatibility
Troubleshooting
https://wpml.org/faq/#collapseExample8999521
Why aren’t my translated strings showing up on the front-end of my site?	Translating Product Variations Translating URLs Translating Cart and Checkout Pages
In most cases, your translated strings don’t appear on the front-end because your WP Memory Limit is set too low. By default, WordPress sets the WP Memory Limit to 40M. However, the minimum requirement to use WPML is 128M. If you don’t increase it, translations won’t save correctly and may not appear on your site….



https://wpml.org/faq/why-arent-my-translated-strings-showing-up-on-the-front-end-of-my-site/
Read more	View demo Required Plugins Setting Up the Store Pages
https://wpml.org/faq/#collapseExample10392571
Why can’t I complete page translations in the Classic Translation Editor?	Translating Product Variations Translating Shipping Classes Translating & Duplicating Products
When using the Classic Translation Editor, larger pages that are fully translated might display as only partially translated, such as showing 80% completion for a 100% translated page. This is usally caused by PHP configuration limits. You can resolve this by by increasing the max_input_vars setting in your PHP configuration. How can I increase the…Read more



https://wpml.org/faq/unable-to-complete-page-translations-in-the-classic-translation-editor/
How can I troubleshoot language configuration problems in WPML?You can troubleshoot WPML language issues by enabling PHP debug, resetting WPML, redoing language setup, or seeking support if problems persist.Read more
https://wpml.org/faq/#collapseExample8933
https://wpml.org/faq/language-configuration-problems/
Why is .htaccess getting overwritten with the language folder on my WPML website?Sometimes, third-party plugins call the flush_rewrite_rules(true) function too often. This leads to changes in the rewrite rules in your .htaccess file, which can cause issues on your WordPress site. What is the flush_rewrite_rules(true) function and what happens when plugins call it too often? The flush_rewrite_rules(true) function in WordPress is used to regenerate rewrite rules, which…Read more
https://wpml.org/faq/#collapseExample15327970
https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/
How can I debug performance problems?You can debug performance issues using a plugin like Debug Bar, which provides a detailed breakdown of database queries to help pinpoint slow pages and bottlenecks, visible only to admins.Read more
https://wpml.org/faq/#collapseExample575286
https://wpml.org/faq/how-to-debug-performance-problems/
Why are my texts showing as – ???????Your texts are showing as ??????? due to a database encoding mismatch. Fix it by running the SQL ALTER statements or using the Database Collation Fix plugin.Read more
https://wpml.org/faq/#collapseExample8400
https://wpml.org/faq/texts-showing-as/
https://wpml.org/faq/#collapseExample4961927
Why can’t WPML write MO files for String Translation?	Translating URLs Translating Product Variations Translating Image Texts
WPML can’t write MO files mostly due to file permission issues, preventing access to the WordPress languages folder. Ensure the folder is writable.Read more

https://wpml.org/faq/cannot-write-mo-files/
How can I resolve a “stuck” translation?You can resolve “stuck” translation status or errors by editing pages in your chosen translation mode or altering translators via Translation Management.Read more
https://wpml.org/faq/#collapseExample10204795
https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/
https://wpml.org/faq/#collapseExample903931
Why is my shop page title not showing up in the breadcrumbs?	Setting Up the Store Pages Translating Image Texts
Your shop page title may be missing in the breadcrumbs due to WooCommerce settings and permalink configuration. Ensure both your permalink product base and page slug match your shop slug.Read more

https://wpml.org/faq/visiting-product-breadcrumb-including-shop-link/
Getting support
https://wpml.org/faq/#collapseExample2858887
What to do Before Opening a Support Ticket in WPML?	Setting Up the Store Pages Translating URLs View demo
Before opening a WPML support ticket, ensure your system is updated and meets required specifications. Also check for potential conflicts with other themes or plugins.Read more

https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/
https://wpml.org/faq/#collapseExample967645
How can I provide supporters with a copy of my site?	View demo WooCommerce Composite Products
You can provide supporters with a copy of your site by using a third-party plugin for creating site copies. For this, we recommend the free Duplicator plugin.Read more

https://wpml.org/faq/provide-supporters-copy-site/
How can I provide my debug information for faster support?You can provide debug information for faster support by going to WPML → Support in your WordPress dashboard and clicking the debug information link.Read more
https://wpml.org/faq/#collapseExample462967
https://wpml.org/faq/provide-debug-information-faster-support/
How-to
https://wpml.org/faq/#collapseExample7332177
How can I translate links and HTML attributes in the Advanced Translation Editor?	Translating Product Categories, Tags, Attributes and Taxonomies Translating Product Variations Translating Cart and Checkout Pages
By default, the Advanced Translation Editor hides URLs from translated material. To translate URLs, you first need to find them using the search. This same method applies to other hidden elements such as shortcodes and custom HTML attributesRead more


https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/
https://wpml.org/faq/#collapseExample10900613
How can I delete the translation of a page?	Translating Image Texts Translating URLs Translating Cart and Checkout Pages
To delete a translation of a page, start by switching to the secondary language and trashing the page. Then, go to the Trash page and use the Delete Permanently option.Read more

https://wpml.org/faq/how-to-delete-the-translation-of-a-page/
How can I get the current language with WPML?You can get the current language by using two WPML hooks, wpml_current_language, and wpml_post_language_details.Read more
https://wpml.org/faq/#collapseExample11756113
https://wpml.org/faq/how-to-get-current-language-with-wpml/
How can I get other languages for a current post?You can get other languages for a current post using WPML’s hooks to access all, specific, or the current language.Read more
https://wpml.org/faq/#collapseExample12057707
https://wpml.org/faq/how-to-get-other-languages-of-current-post/
How can I get a WPML tax invoice and update my billing information?You can get a WPML tax invoice and update your billing information in your WPML account.Read more
https://wpml.org/faq/#collapseExample90254
https://wpml.org/faq/getting-your-tax-invoice-after-buying-wpml/
How can I translate all taxonomy terms at once?You can translate all taxonomy terms at once by assigning them all to a temporary post or page and sending it to translation.Read more
https://wpml.org/faq/#collapseExample4558785
https://wpml.org/faq/how-to-translate-all-taxonomy-terms-at-once/
https://wpml.org/faq/#collapseExample15440507
How can I reconnect taxonomy translations to their default language terms?	Translating Cart and Checkout Pages Translating Image Texts Translating Product Variations
If you find that a taxonomy translation isn’t connected to its default language term, you need to edit the term in the secondary language. Then, use the Language box to connect the translation to the corresponding term in the default language. To reconnect the taxonomy translations, follow these exact steps: Use the language switcher in…Read more


https://wpml.org/faq/how-can-i-reconnect-taxonomy-translations-to-their-default-language-terms/
How can I link already translated pages?You can link a page that is a translation of another page using the Connect with translations feature.Read more
https://wpml.org/faq/#collapseExample3334185
https://wpml.org/faq/how-to-link-already-translated-pages/
How can I generate a PO file for a plugin or theme?You can generate a PO file for a plugin or theme by using the Theme and plugins localization feature in WPML.Read more
https://wpml.org/faq/#collapseExample7666111
https://wpml.org/faq/how-to-generate-a-po-file-for-a-plugin-or-a-theme/
https://wpml.org/faq/#collapseExample10901949
How do I completely remove a language from my site?	View demo Setting Up the Store Pages Translating Image Texts
You can completely remove a language and all its translations in the WPML Languages settings. How can I remove a language and all its translations from my site? To remove a language and all existing translations from your site: Go to WPML → Languages. Under Site Languages, click Add / Remove languages and unselect the…Read more



https://wpml.org/faq/how-to-completely-remove-a-language-from-your-site/
https://wpml.org/faq/#collapseExample2956132
Can I change the language code of existing content?	Clearing Cart Contents When Language or Currency Changes Translating Image Texts Translating Cart and Checkout Pages
Once you save the options for your site’s default language or a custom language, changing the language code requires you to follow a multi-step process. This involves adding a new language language, duplicating the content to the new language, and erasing the old content and language. It is not possible to change the language code…Read more


https://wpml.org/faq/how-can-i-assign-or-change-language-code-to-existing-content/
How can I optimize MySQL queries for translated pages?When you see an unexpectedly large number of queries you can improve performance of translated pages by turning off the String Translation Tracking and Auto ID Adjust features.Read more
https://wpml.org/faq/#collapseExample7623
https://wpml.org/faq/how-to-optimize-mysql-queries/
How can I disconnect translations from the default language?To disconnect a translation, go to the page editor, switch to the secondary language, and set translation to ‘None’ before saving.Read more
https://wpml.org/faq/#collapseExample7635335
https://wpml.org/faq/how-to-disconnect-translations-from-the-default-language-page-or-post/
https://wpml.org/faq/#collapseExample11666451
How can I remove the “This Site is Registered on wpml.org as a Development Site” notice?
To remove the “This site is registered on wpml.org as a development site” notice, switch your site key from development to production in your WPML.org account. What are production and development sites? The following table outlines the difference between production and development sites, and the available quote each WPML plan includes. Production SiteDevelopment SiteDescriptionThe final…Read more



https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/
Misc
https://wpml.org/faq/#collapseExample14383125
Does WPML have RTL support (right-to-left)?	View demo
WPML fully supports right-to-left (RTL) formatting and languages, including Arabic, Hebrew, Urdu, Kurdish, and Persian. Page in English (LTR) Page in Arabic (RTL) Does WPML support RTL layouts? Yes, WPML fully supports RTL layouts. However, it only applies them to themes that support RTL. If a theme…Read more




https://wpml.org/faq/does-wpml-have-rtl-support-right-to-left/
Can I have a different Front or Post page per language?No, it is not possible to have different Front or Post pages per language due to WordPress database limitations.Read more
https://wpml.org/faq/#collapseExample2429746
https://wpml.org/faq/can-i-have-a-different-front-or-post-page-per-language/
https://wpml.org/faq/#collapseExample14398933
Can I get a refund for automatic translation credits?	Translating Image Texts Translating Cart and Checkout Pages Translating URLs
The translation credits you purchase from WPML are non-refundable. If I cancel or delete automatically translated content, can I get the used credits back? No, we cannot restore credits that you have already used. Once you’ve used your credits, we immediately compensate the chosen translation engine for the automatic translation service. Can I transfer the…Read more




https://wpml.org/faq/can-i-get-a-refund-for-automatic-translation-credits/
https://wpml.org/faq/#collapseExample10907261
What are text domains in WPML?	Translating Image Texts Translating URLs Required Plugins
In WPML, text domains help identify which strings belongs to what plugin or theme. Text domain in WPMLRead more

https://wpml.org/faq/what-are-text-domains/