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Refund and Returns Policy | |
This is a sample page. | |
Our refund and returns policy lasts 30 days. | |
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. | |
To be eligible for a return, your item must be unused and in the same condition that you received it. | |
It must also be in the original packaging. | |
Several types of goods are exempt from being returned. | |
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. | |
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. | |
Additional non-returnable items: | |
Gift cards | |
Downloadable software products | |
Some health and personal care items | |
To complete your return, we require a receipt or proof of purchase. | |
Please do not send your purchase back to the manufacturer. | |
There are certain situations where only partial refunds are granted: | |
Book with obvious signs of use | |
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. | |
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. | |
Any item that is returned more than 30 days after delivery | |
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. | |
We will also notify you of the approval or rejection of your refund. | |
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. | |
If you haven’t received a refund yet, first check your bank account again. | |
Then contact your credit card company, it may take some time before your refund is officially posted. | |
Next contact your bank. | |
There is often some processing time before a refund is posted. | |
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}. | |
Only regular priced items may be refunded. | |
Sale items cannot be refunded. | |
We only replace items if they are defective or damaged. | |
If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}. | |
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. | |
Once the returned item is received, a gift certificate will be mailed to you. | |
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. | |
To return your product, you should mail your product to: {physical address}. | |
You will be responsible for paying for your own shipping costs for returning your item. | |
Shipping costs are non-refundable. | |
If you receive a refund, the cost of return shipping will be deducted from your refund. | |
Depending on where you live, the time it may take for your exchanged product to reach you may vary. | |
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. | |
We don’t guarantee that we will receive your returned item. | |
Contact us at |